FAQ Returns and Refunds
How do I make a return?
Contact our customer support at support@chronoluxo.com with your order number and reason for return.
What are the requirements for a return?
- Request must be made within 14 days of receiving the product.
- Items must be unused and in original condition.
- Return in original packaging with all tags intact.
What items cannot be refundable?
- Gift cards
- Discounted or promotional items (e.g. complimentary leather case from a promotion)
What if I receive a damaged item?
If your watch or accessory arrives damaged, please email support@chronoluxo.com within 7 days of delivery. We will arrange a solution immediately.
Can I exchange an item?
Yes, exchanges are possible. We allow the exchange of items as long as the unit to be exchanged meets the return requirements.
- Once approved, we will ship the replacement.
- Customers are responsible for exchange shipping costs.
What are the refund options?
- Refund to your original payment method
- Refund to store credit (if applicable)
How long does it take to receive a refund?
Once your return is received and inspected, you’ll be notified by email.
If approved, refunds are processed within 5–7 business days.
Still have questions?
We’re here to help. Contact us at support@chronoluxo.com for any inquiries.